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How it works

Post. Match. Choose. Done.

Two flows on Handi — seekers and providers — share one simple backbone: every conversation belongs to a job, and every review belongs to a completed one.

If you need work done

1

Check the cost estimator first

Pick a service + your province → see the indicative price band before you post. Quote-shopping is harder when you already know the range.

2

Post a job

Title, description, location, photos, budget.

3

Get matched

Providers with ≥ 80% profile-match get a notification.

4

Invite up to 3 pros

Pick the best-fit pros from the matched list. One shared brief, three quotes, no awkward "I went with someone else" calls.

5

Message & compare

Each chat is tied to that specific job. Negotiate, share photos, accept their offer inside the thread.

6

Choose one pro

The others auto-close with a polite system message.

7

Complete & review

Mark done, leave stars and comments — both ways.

Got something that needs fixing?

Post it in a minute — local pros reach out to you, not the other way around.

Sign in to post a job

If you offer services

1

Fill in basics

Name, contact, location — same as every user.

2

Enable provider mode

Toggle the provider section on your profile.

3

Choose your services

Pick what you offer, your rate, and radius.

4

Publish

You start appearing in service directories.

5

Get matched jobs

Auto-notifications when a posting fits ≥ 80%.

6

Build reputation

Deliver, get reviewed, climb the rankings.

Ready to take work?

Set up your provider profile, list your services, and we'll route matching jobs your way.

Sign in to set up

What "closed" really means

Jobs move through clear states: open → awarded → in_progress → completed. Once a job is awarded to one provider, other threads on that job close with a polite system message. Completed conversations are read-only — both sides can leave a review, and the rating updates on the public profile.

Frequently asked

What does it cost to use Handi-za?
Handi-za is completely free for both seekers and providers during early access. There are no per-job fees, no commission cuts, and no contact-unlock paywalls. If we ever add optional pro features (featured listings, subscriptions), we will announce it clearly here first — and the core "post a job, find a pro" flow will always be free.
What if the pro does not show up?
Open the conversation thread for that job and let us know via the in-app report button or email support@handi-za.co.za. We follow up with the provider, mark the no-show on their record, and the job goes straight back to open so you can pick someone else without re-posting. Repeat no-shows lose their listing.
Does Handi-za handle the money?
No — payments happen directly between you and the pro, off-platform, in whichever way suits the two of you (EFT, SnapScan, cash on completion, etc.). Handi-za is a matching + messaging platform, not an escrow. Discuss the price in the conversation thread, agree before work starts, and keep that thread as your written record.
Can I get a refund?
Because Handi-za does not hold your money, there is nothing on our side to refund. If a pro takes payment and disappears or under-delivers, contact safety@handi-za.co.za with the job link and the conversation — we will investigate, suspend their account if warranted, and provide whatever documentation you need to chase the matter through the small-claims court or your bank dispute process.
What is the difference between messaging and hiring?
Posting a job opens a separate conversation with every pro who reaches out — you can chat, compare quotes, ask for examples, all without committing. Hiring means clicking "Choose this provider" on one thread. That awards the job to them, moves it to in_progress, and politely auto-closes the other threads with a system message. You can still cancel and re-open if the chosen pro pulls out.
How are reviews verified?
A review can only be left by someone whose job is marked completed. Drive-by ratings, fake five-star sprays, and reviews unattached to real work are impossible by design. Both sides review each other — seekers rate providers, providers rate seekers — so reputation flows both ways.
Is my contact info shared with strangers?
Your phone number and email stay private until you choose to share them inside a conversation. Pros see your first name, suburb (not exact address), and the job details you wrote. Profile photos are optional. You can request a full data export or delete your account from your profile at any time.
How does a provider verification badge work?
A blue "ID verified" badge means the pro uploaded a government ID and we reviewed it against their profile name. It is a strong trust signal, but not a guarantee — we still recommend asking for examples of past work and checking the reviews tab on any pro's public profile before hiring.
I am a pro — how do I get more jobs?
Three things move the needle: complete every section of your provider profile (work history, education, photos), respond to message requests within a couple of hours, and keep a high response rate on your stats. Pros with full profiles + fast response + good reviews appear higher in service-category searches and get matched-job notifications first.
Who runs Handi-za?
Handi-za is built and run by Jean de Dieu Nihorimbere from Cape Town. See About for the why-we-built-this story, or email info@handi-za.co.za and you will hear back from a human within a working day.

Question not covered? Open a support ticket — we read every one.